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Shipping & Returns

U.K. 1-2 Business Days (Royal Mail 24)

Spend £0.01-19.99 = £2.50 Delivery Charge.

Spend £20+ = Free Delivery.

Royal Mail quotes that 92% of 1st Class packets arrive the next working day.

 

Guaranteed Next Business Day - UK Mainland Only (City Link)

A Fixed Price of: £6.99 Including VAT

If you order before 3pm, Your parcel will be delivered next working day and will be delivered any time between 8.30am until 6pm.



Refunds and Returns

Cake Lace will replace the goods you purchase if the goods you purchase meet any of the following criteria:

  • If the goods are damaged.
  • If the goods do not match the description.
  • This does not affect your statutory rights.

Please note, all food products are perishable, so Cake Lace expects that you take due care to properly store the goods a in accordance with the nature of the product. If you are not clear on this, please check with us first.

This is your responsibility. We cannot accept responsibility if food is stored in conditions that are not appropriate.

If you do find you have a legitimate problem with products or goods you purchase from Cake Lace, you should stop using the goods immediately and approach us as soon as possible to explain the fault or problem. Please make sure you keep the goods in the condition that you claim has the problem.

You need to approach us regarding any problems with your goods within a reasonable period of time. What is reasonable depends on the goods, their use and any other relevant information.

As a rule we will require that they be returned to us within 7 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion.

Please note that we will not be in a position to address your problem where you have been careless or unreasonable in your demands.

Note, Cake Lace are not required to provide you with a refund if you have simply changed your mind or you find a similar or the same item more cheaply elsewhere.

Cake Lace may also require a receipt of proof of purchase.

In the event at our discretion we do refund you (as opposed to replace goods) for orders placed online or over the telephone - we will credit back the original credit card on which the order was purchased. Alternatively, we will issue you with a credit voucher.

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Cake Lace Limited
Registered address: 18 The Ropewalk, Nottingham, England, NG1 5DT
Email: info@cakelace.co.uk | Phone: +44 (0)115 855 9235 | Company registration number: 08530350 - ns