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Conditions of Use

Your access to this website is subject to these Terms of Use, and any disclaimers or other conditions or statements contained on this website (referred to collectively as "Terms of Use"). By using this website you agree to be subject to these Terms of Use.

Cake Lace may at any time, at its sole discretion, amend, vary or modify these Terms of Use.

Please read the following Terms of Use carefully before placing your order with Cake Lace. By Cake Lace service, you agree to be bound by these Terms of Use.

Modifications to the Terms of Use will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications.



Membership

By purchasing an item advertised on this website and/or by completing the registration process to become a member of Cake Lace ("a Member"), you agree to be bound by these Terms of Use.


Access

The products and services described in this website are only available to delivery within United Kingdom. Orders may be placed overseas for delivery to United Kingdom and to overseas destinations. We cannot ship all our products overseas. Please check description to ensure the product can be shipped internationally.

This website has been prepared to provide you with general information only and as an introduction to cake decorations that we stock.

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders at our sole discretion at any time.


Product Information

Prices of goods and delivery displayed on Cake Lace website are current at the time of display. These prices are subject to variation without notice.

While great care has been taken in the presentation of information on this site, including product descriptions and pricing, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. No representation is made and no responsibility accepted for reliance upon the information as being complete, accurate or up to date.

We advise you to make your own enquiries and satisfy yourself in all respects to the products you are considering purchasing.

GST (Goods & Services Tax)

All prices advertised are inclusive of all taxes applicable to the product. These are calculated at checkout. This is a broad based tax on consumption, which applies to the supply of most goods and services.



When do you charge my credit card?

We take payment at the time of order, as opposed to the time of dispatch.

All online credit card orders are charged upfront, at the time the order is made via National Bank Secure Payment Service. We do this to validate the order and to ensure that all stock is pre-purchased. No order is accepted by Cake Lace until the order has been checked and approved. If there is a problem, we will telephone you or e-mail you within three (3) working days.

Paying upfront also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.

The Cake Lace is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed.

Once we have accepted payment for an order, cancellation of the order is at our sole discretion after taking into account the circumstances and reasons for cancellation.

Offline Payment

If you still feel uncomfortable purchasing online thats fine. You can call us to make payment and arrange delivery on . Alternatively you can fax or e-mail your order, together with payment details. We may need to confirm delivery charges with you at the time. All payments will still be processed at the time of the order. Please note there maybe an additional service free charged for this.



Delivery

We ship our products within the UK. Some products are not able to be shipped overseas, please check the product description. Baked goods (cakes, cookies and cupcakes) can be picked up at our bakery, or please organize your own courier service.



Anyone at the Delivery Address who receives the goods will be taken to have been authorised to receive the goods by you.

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.



Online orders placed on Saturday and Sunday

ALL orders placed after 3pm on Friday and at any time of day on Saturday and Sunday will be processed on the following Monday.

We do not ship on Saturdays, Sundays or UK Bank Holidays unless alternative arrangements have been made.



Can I add additional items to an existing unshipped order?

Sorry. Unfortunately, additional items cannot be added to an existing shipped order. Should you wish to purchase additional items, you will need to place a new order for those additional items.



What if my order does not arrive

It is the responsibility of the customer to inform Cake Lace if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.

As a guide only, our couriers attempt to deliver to addresses between 9am and 5pm.
Unfortunately, we are unable to give a guaranteed time of delivery.

You agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.

Without limiting the operation of any other Terms of Use, we will not accept liability for any loss or damage arising from a late delivery or for loss or damage arising after delivery has taken place and you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.



Currency

All prices on www.cakelace.co.uk are listed in Bristish Pound Sterling (GBP). We use www.xe.com for quoting on our foreign exchange rates. Please check with your bank as they will charge additional fees if purchasing from overseas.



Quality and Maintenance of Goods

At Cake Lace we pride ourselves on the quality of our products and services. It is important to remember, however, that most food items are perishable and may react to temperature conditions, particularly cake, chocolate and fresh items, which, as a result may affect life of the product.

We recommend, if you are not familiar with the correct temperatures for the these food types or specific produce, that you contact us for further information. Once delivery has occurred Quality and maintenance of the produce is your responsibility.



Out of Stock & Substitution

In the unlikely event that we cannot satisfy your order due to stock unavailability, we will contact you (via e-mail or telephone) to offer you an alternative or to determine how you want to proceed with your order.



Refunds and Returns

Cake Lace will replace the goods you purchase if the goods you purchase:
• are not of merchantable quality (i.e. if your cake is damaged at time of delivery – but not if you simply do not like the taste of the cake)

• dont match any description given of the goods (this would include corresponding with a photograph of the goods)

• are not free from defects.

Please note, all food products are perishable, so Cake Lace expects that you take due care to properly store the goods a in accordance with the nature of the product. If you are not clear on this, please check with us first.

This is your responsibility. We cannot accept responsibility if food is stored in conditions that are not appropriate.

If you do find you have a legitimate problem with products or goods you purchase from Cake Lace, you should stop using the goods immediately and approach us as soon as possible to explain the fault or problem. Please make sure you keep the goods in the condition that you claim has the problem.

You need to approach us regarding any problems with your goods within ‘a reasonable period of time’. What is reasonable depends on the goods, their use and any other relevant information.

As a rule we will require that they be returned to us within 7 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion.

Please note that we will not be in a position to address your problem where you have been careless or unreasonable in your demands.

Note, Cake Lace are not required to provide you with a refund if you have simply changed your mind or you find a similar or the same item more cheaply elsewhere.

Cake Lace may also require a receipt of proof of purchase.

In the event at our discretion we do refund you (as opposed to replace goods) for orders placed online or over the telephone - we will credit back the original credit card on which the order was purchased. Alternatively, we will issue you with a credit voucher.



How to return your item

• Contact the Cake Lace Customer Service team. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number. The Customer Service Representative will also provide you address details of where to send your return.

• You must obtain a Return Authorisation Number immediately to ensure that you are eligible for a replacement or refund.

• Send your item as directed. Please ensure that your Return Authorisation Number is clearly displayed on the return packaging.

• As soon as the return has been received, you will be contacted if a replacement product will be shipped.

IMPORTANT:
• The return must be received by Cake Lace within fourteen days of the Return Authorisation Number being issued.
• If it is determined that there will be a Replacement product – it will only be shipped after the faulty item has been received The Cake Lace.
• All returns must have a Return Authorisation Number.
• Any item that is returned to Cake Lace without a Return Authorisation Number will be returned to sender.


Cancellation of Orders

Pursuant to the terms above, if you need to cancel your order, at our discretion money can be refunded less a £15 administrative fee, ONLY IF notice is received by Cake Lace 24 hours prior to the scheduled delivery date.

Cancellations received with less than 24 hours notice will be charged at 50% of the total order value.

To assist with a speedy resolution of your cancellation request, please advise if you wish to receive a Cake Lace member account credit for which you can use against any future purchase, or if you would prefer to receive a direct credit card refund (online credit card orders only).

Alternatively, at our discretion we may issue you a gift voucher.

You will receive an email confirmation once your order cancellation has been processed.

IMPORTANT: ORDERS CANNOT BE CANCELLED ONCE THEY HAVE BEEN DISPATCHED as they are already prepared and are with our courier for delivery – on their way to your address.



Protect yourself online

There are measures you can take to protect your own safety:

Do not let anyone else use your name or credit card for online transactions.
Only share access to your computer and files with people that you know and trust. Learn about file sharing risks.
Do not store your password or banking details in your email program or on your PC - keep hard copies of private information in a secure place away from the computer.
Choose hard-to-crack passwords that feature a combination of numbers, symbols and letters.
Do not use the same password for all your online activities.
Disconnect from the Internet when not in use.
Use anti-virus software and keep it up to date.
Protect your computer from Internet intruders through firewalls.
Back up your computer data.
Regularly download updates to your email and browser software that fix security bugs.
Only download and use freeware and shareware that is widely used and has a good reputation.


Loss or Damage to Systems

You agree to use and link to Cake Laces website at your own risk. Cake Lace will not be liable for any loss or damage from any cause (including negligence) to your system or website caused by or in connection with the use of or a link to Cake Laces website. Any such loss or damage will be your responsibility. Cake Lace advises you to take your own precautions in relation to protecting your system or website from viruses or malfunction.


External Web Links

If you leave this site via a link contained within this website, and view content that is not provided by Cake Lace, you do so at your own risk.

The content to which you link will not have been produced, checked for accuracy, or otherwise reviewed by Cake Lace. Cake Lace is not responsible for damages or losses caused by any delays, defects or omissions that may exist in the services, information or other content provided in such site, whether actual, alleged, consequential or otherwise. Cake Lace makes no guarantees or representations as to, and shall have no liability for, any electronic content delivered by any third party.

Any links to other sites are provided for convenience only and do not represent any endorsement by Cake Lace unless otherwise stated.



Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations, and information is protected by copyright, and other intellectual property rights which are owned and controlled by Cake Lace. Material on this site is solely for your personal, non-commercial use.

Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Cake Lace.



Fraud

Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal prosecution.

Cake Lace does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.

It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.



Copyright

Except where necessary for viewing the information on the www.cakelace.co.uk website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws or these Terms of Use, no information or pictures on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of Cake Lace.



Release & Indemnity

You agree to waive any and all claims that you now have or may have in the future against Cake Lace which relate to or are incidental to any transaction.
You agree to indemnify and hold Cake Lace harmless from and against any and all claims, loss or expense that may be incurred by Cake Lace which relate to or are incidental to the performance of its duties as described in these Terms of Use including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Cake Lace harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms of Use by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.



Jurisdiction

Cake Lace is a Subsidiary of The Cake Decorating Company Ltd. The use of this website and these Terms of Use are governed by and construed in accordance with the law in England and Wales. Any legal action arising out of its use shall be brought and enforced under and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales and courts of appeal from them for determining any dispute concerning the Terms of Use.

Cake Lace Limited
Registered address: 18 The Ropewalk, Nottingham, England, NG1 5DT
Company registration number: 08530350
Email: info@cakelace.co.uk



Copyright Cake Lace 2013. All rights reserved.

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Cake Lace Limited
Registered address: 18 The Ropewalk, Nottingham, England, NG1 5DT
Email: info@cakelace.co.uk | Phone: +44 (0)115 855 9235 | Company registration number: 08530350 - ns